FAQ


ORDERING &  CANCELLATION

When will my order arrive ?
UK : 2-4 business days

International : 4-11 business days.

Send us a quick message via info@seolajewelry.uk if you need your order to arrive sooner for a special occasion and we will arrange that !

Can I change my order regarding selected size or item?

We will try our best - send us a quick message via info@seolajewelry.uk

Do you offer a gift service?

Yes ! Our packaging is now suitable for gifting ! ‍

Send us a quick message via info@seolajewelry.uk so we can arrange this !

Can I cancel my order?

Yes. Please contact customer service via info@seolajewelry.uk. ‍

How can I pay?

You can pay via Visa, Mastercard, American Express, Apple Pay, Paypal so that you can securely order your new product knowing that you are protected when you purchase.

 

SHIPPING

Do you ship to .. ?

Yes, most likely! We ship worldwide with a few exceptions.

How do I know when my order has shipped?
Once your order has shipped, you will receive a confirmation email directly from us with your tracking details.

How much is shipping?
We offer free UK shipping !

Cost for international shipping is free over 40£

Cost for international shipping under 40£ is 6,50£.

How can I track my shipment?
With the tracking number we sent you via the email address you ordered under.

I think my parcel is lost !
Let us double check for you! Shoot a message to info@seolajewelry.com

 

RETURNS & EXCHANGES

Can I return my order?
Of course! You have a 14 days right to return your order.
UK return fees are free to you - We will provide you the return label !

Can I exchange an item?
If you're not happy with your purchase, we want to make it right. You can exchange your item for up to 30 days after purchase ! We will provide you a Credit Code available one year. We will send you the new Item at to cost.

FREE UK returns - We will provide you the return label !

SIZING

How do I find out my ring size?

You can find out your ring size like so:

- Either find a ring you already love and wear and measure its inside diameter

- Or cut a strip of paper, wrap it around your finger and mark where the paper meets. Now measure the distance between your markings to get your finger circumference

- Use this conversion chart to find your size: 

Conversion chart for international sizing.

CARE & REPAIR

Do you offer a warranty?

Yes. We repair all manufacturing faults within 1 year after purchase.

Send us a quick email via info@seolajewelry.com‍ and we’ll get right on it.

How-to-care for your jewellery

Here are some tips to keep in mind:

- Store in the jewellery pouch we provide to avoid scratching and tangling and keep dry. Our lovely pouches are handmade to make sure your jewelry is well protected.

- Carefully put it on last in your dressing routine

- Take it off first in your evening routine

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Why do I need to follow care tips for high quality jewellery?

Gold is an organic materials. If the plating rubs off after years of wear or a scratch breaks your heart for perfection – remember, it's natural. Take care of what you love and increase the lifetime of your fine jewellery.

MATERIALS

 

To ensure fine quality for every customer, we choose to work with century-old and well-established goldsmiths based in France. With 3 to 5 microns, all our pieces are above the standard requirement for “Gold Plated” trade name and are labeled '“Heavy Gold Plated”. The thicker layers make the jewelry last-longer and more resistant to water/sweat with proper care. All our pieces are nickel-free.