Exchange and Returns
Exchange & Returns
We hope that you are happy with your purchase from SEOLA. However, if this is not the case, we will refund or you can exchange an item you are unhappy with, within 14 days of receiving your order. The item must be in a re-saleable condition.
You have 30 days if you wish to return your item. We will provide you a Credit code available one year to purchase a new item ! UK new delivery fees for exchanges are offered !
UK Returns are Free !
When returning items to us, please ensure the item you wish to return, is unused and in the same condition that you received it in. It must also be in the original packaging provided. Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.
Please follow the steps below to return your parcel to us:
Re-pack the item in sealed bag with all packaging still attached.
Please attach your return label we will provide you
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate.
Keep your certificate of postage safe as you will need this as your proof of return.
Once your return is received and inspected, a full refund of the item/s will be processed and a credit will be automatically applied to the original payment method. It will take up to 10 working days to refund your account, you will receive an email stating your account has been credited.
As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely.